After a photo of an 11-inch "Footlong" sub went viral, the New York Post confirmed that Subway is serving shortened sandwiches.
Trickery is afoot in the sandwich biz.
According to an undercover investigation conducted by the New York Post, Subway—the beloved American fast food chain—is bilking customers by providing shorter sandwiches than it advertises.
Following up on a tip from a muckraking Australian diner, the Post found that four of the seven supposedly "Footlong" sandwiches it ordered in various New York City Subways clocked in at 11 or 11.5 inches.
Customers interviewed by the Post were none too pleased to learn about Subway's sleight of sub.
“They’re cheating us!” 32-year-old Juan Rivera told the Post. “That’s foul and misleading. They state it’s a foot long, so it should be a foot long!”
The Post spoke to a Subway franchise owner who told the paper that there's good reason for the shortened offerings: higher food costs and less meat. The franchisee added that Subway has slashed cold cut sizes by 25 percent in the past few months, while it's also increased food costs by about 4 to 5 percent in the past year.
As corporate cuts back and feigns a full foot, customers are left to feel the pinch. If you ordered a $7 "footlong" sub every other day for a year, the lost inches could set you back more than $100, according to a Post approximation.
Up until this week, no one was any the wiser about Subway's subterfuge. That changed when Australian Matt Corby posted a photo on the Subway Facebook page of a turkey sub next to a tape measure, registering at a mere 11 inches. In just 24 hours, Corby's upload received more than 118,000 "likes."
With that viral attention, Subway caught on to the growing uproar. Company spokesman Les Winogad told MSN News that sandwich lengths can vary slightly when the bread isn't baked to exact corporate specifications. With this in mind, the company is reinforcing its policies and procedures to ensure that its offerings are consistent.
"We are committed to providing a consistent product delivering the same amount of bread to the customer with every order,” he added.
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